SRAM is the new kid on the block in the world of road component groups. They have raised the bar in the after sales service area but the components are a few steps behind Campagnolo and Shimano IMHO. This leads us to believe that the second generation of SRAM components will be best in class.
For now we have a few tips for those with shifting issues with SRAM road groups.
Rear derailleur cable housing length - very well explained in the video bellow this is a common problem and something easily taken care of with a new cable/housing set.
Front derailleur cable tension - also an easy fix see video.
Noisy shifting - SRAM road groups are nosier than an any other, this is a fact and something you have to learn to live with. Even when perfectly dialed the SRAM Red cassette resonates sound. The best solution we have found for this is switching the chain and cassette to Shimano. SRAM tech don't like this or recommend it but we have noticed some SRAM sponsored pro's do the same and have to say it works. Dura Ace chain and cassette are smoother and shift better than SRAM - Fact.
Derailleur hanger alignment - possibly the single biggest factor in rear derailleur shifting performance. Most frames have replaceable alloy hangers that are easily knocked out of alignment or perhaps never aligned at all. Using derailleur hanger tool to align the hanger makes the world of difference and is not a complicated procedure. The DAG 2 is the best value derailleur hanger tool on the market and readily available.
Good luck and happy smooth riding - e-mail clive at glorycycles if you need more help.